Frequently Asked Questions

Everything you need to know about your Kaotiko experience.

What is the delivery time for my order?

For orders within Spain, delivery typically takes 24 to 48 hours. International shipments across Europe usually arrive within 3 to 5 business days.

How can I return an item?

You have 30 days from the date of purchase to return your items. You can process a return through our online portal or bring the items to any of our physical Kaotiko stores.

Where are Kaotiko clothes manufactured?

We take pride in our local production. Most of our garments are designed and manufactured in Barcelona, Spain, to ensure high quality and support local craftsmanship.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Bizum for our customers in Spain.

How do I know which size to choose?

Each product page features a detailed size guide. Our clothing often features an 'oversized' fit; if you prefer a tighter look, we recommend sizing down.

Can I cancel or modify my order?

To ensure fast delivery, we process orders quickly. If you need to cancel or change an order, please contact our customer service team within one hour of placement.